Thursday, June 14
5.00-6.00 pm Registration, La Grande Arche Reception
6.00-8.00 pm Welcome Reception at IÉSEG
Friday, June 15
08.00-08.30 am Registration, Welcome Coffee
08.30-10.15 am Welcome and first plenary session
10.15-10.45 am Coffee break
10.45-12.15 am Concurrent sessions
12.15-1.30 pm Lunch
12.15-1.30 pm Editorial board meeting: Journal of Service Theory and Practice (JSTP)
1.30-3.00 pm Concurrent sessions
3.00-3.30 pm Coffee break
3.30-5.00 pm Concurrent sessions
7.00 pm-1.00 am Gala Dinner at Musée des arts forains
Saturday, June 16
08:00–09:00 am Editorial Board meeting: Journal of Services Marketing (JSM)
08.30-09.00 am Registration, Welcome Coffee
09.00-10.30 am Concurrent sessions
10.30-11.00 am Coffee break
11.00-12.30 pm Concurrent sessions
12.30-1.45 pm Lunch
12.30-1.45 pm Editorial board meeting: Journal of Service Management (JOSM)
1.45-3.00 pm Second plenary session
3.00-3.30 pm Coffee break
3.30-5.00 pm Concurrent sessions
7.00-11.00 pm Closing Cocktail at the Eiffel Tower